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Purchasing Questions

How can I know which model is right for me?

What is the MOQ?

What is the warranty for the good-laser machine?

Can individual laser machine accessories be sold separately?

I am neither a dealer nor a distributor, I just want to buy one for personal use, can I buy it directly from you?

What is your after-sales service support if my machine went wrong?

How to become your distributor/dealer?

Technical Support

After receiving the laser machine, can it be used out of the box? I am not very familiar with laser products, do I need some complicated settings before I can use them?

Is it difficult to operate the machine? and how long will it take me to learn to work with the Good-Laser machine?

Why do the whole machine and the accessories have different warranty periods?

What is the maximum power laser machine you can provide?

Does your machine have an exhaust gas filter box, do I need to purchase an exhaust gas filter box separately for matching use?

Is there a red dot laser point for orientation and alignment on the laser head?

What is the pixel of your CCD camera on the HH002

What is the difference between the laser tubes? Why there are some carbon dioxide laser tubes longer?

Is there any requirement for adding water to the water cooling tank? Can any water be used?

How long time a CO2 laser tube can last?

Is your laser device working safely? A laser can cause serious injury to the human body after.

I want to upgrade the power of the laser tube, can I replace the laser tube with higher power tube by myself?

If the lens of the CO2 laser cutter is dirty, can I wipe it by myself?

Could you suggest the most suitable software for my laser design works?

Material Compatibility

Which of your machines can cut and carve metal?

What is the max cutting thickness with your laser machines?

Can your CO2 laser cutting and engraving machine do 3D engraving?

What kind of material shouldn’t be cut with a laser, even if it can be cut off?

What about glass material, Can I cut or engrave work on a glass mirror?

What other materials can I use?

If I have a wood material that is thicker than the limited, can I cut it twice to cut it off?

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